Frequently Asked Questions

Can't find what you're looking for?

Give our Customer Service team a call.

What is AED Brands’ Refund Policy?

We offer a 30-day return policy for most products. Items that have been tampered with or opened (such as AED pads) cannot be returned.

Where is AED Brands Located?

Our office is located at 55 Chastain Rd. NW, Kennesaw, GA, 30144. Office hours are from 8 AM-6 PM Eastern Time, Monday-Friday.

What Makes AED Brands Different?

The AED Brands difference is based on the customer experience. We ship all of our products rescue ready meaning, our products are delivered ready to save a life immediately.

For Customer Service, rather than speaking to a robot or being placed on hold, you are connected directly to our Customer Support team to help solve your problem.

Does AED Brands have a minimum order amount?

No! We fill any order that is available and in stock.

I don’t know which AED is right for me, what do I do?

Our Buyer’s Guide features tools and resources to help you determine which AED is the right one for you. You can also email our Sales Team or call us at 800-580-1375.

Does AED Brands offer free shipping?

We offer free shipping for online orders of $99 or more.

Does AED Brands ship outside of the United States?

We do not ship outside of the United States. US Territories are also excluded.

How long does it take to receive my order?

Typically we ship the next business day, however, this may be affected by manufacturer backorders.

Can I make changes to an order already placed?

Of course! Call our Customer Service team at 800-580-1375 and we would be happy to make changes to the order if it has not already shipped out.

What payment options are available?

We accept credit cards, purchase orders, and invoices via credit application.

CONTENT

Learn more about requirements below.

Person Name

Job Title

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

icon_shipping_white

All Orders Over $99

Holy Cow...
Free Shipping!

Here’s the simple fine print:

AED Brands provides free shipping on all online orders $99 and over within the contiguous United States. 

AEDs